QUESTIONS AND INFORMATION

COMMON QUESTIONS

Will I receive the same product that I see in the photo?

Yes, at WHDECKS, we make it a point to provide our customers with exactly what they see in the product photos on our website. Our commitment is to transparency and quality. The photos you see accurately represent the products we ship, so you can be confident that you will receive the item you want. However, it is important to note that colors may vary slightly due to monitor settings and lighting conditions during photography. If you have any specific questions about a product or would like more information before making a purchase, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience is the best possible.

Where can I see my order?

To check the status of your order on WHDECKS, follow the steps below:

  1. Log in to your account on our website. If you don't already have an account, please make sure you used the same email account when placing your order.
  2. After logging in, go to the My Account section.
  3. Within your account, look for the "Orders" option. Click this option to view the list of all orders you have placed.
  4. Locate the specific order you want to check and click on it to get additional details such as the current order status, tracking information (if applicable), and delivery estimates.
  5. If you have any problems finding or accessing your orders, or if you need additional assistance, please don't hesitate to contact our customer service team. We're here to help and ensure you have a smooth experience tracking your order.
How can I return an item?

To begin the process of returning or exchanging an item at WHDECKS, follow the steps below:

  1. Please contact our customer service as soon as possible to inform us of your intention to return or exchange a product. You can do this by phone, email or via the contact form on our website.
  2. Provide the customer service representative with the order number related to the item you wish to return or exchange. This will help speed up the process and ensure we can locate your order easily.
  3. Our customer service team will guide you through the next steps in the return or exchange process. They will provide detailed instructions on how to proceed.
  4. Be sure to follow the instructions carefully. This will generally include the need to keep the product in its original packaging and ensure it is sealed, if applicable.
  5. Prepare the item for return or exchange according to the guidance provided by our customer service team. This may include packaging the product securely to prevent damage during transportation.
  6. Send the item back to the address provided by our customer service team. It is important to note that shipping costs may be the customer's responsibility unless the reason for the return is related to a manufacturing defect or an error on our part.
  7. Once we receive the returned item and verify its condition, we will proceed in accordance with our return policy. This may include a full or partial refund, an exchange for the same item or an alternative item, depending on your preference and product availability.
  8. We remind you that it is essential to keep the product in proper condition and follow the instructions provided by our customer service team to ensure a successful return or exchange. If you have any questions during the process, don't hesitate to contact us. We're here to help make the process as simple and convenient as possible for you.
Will you restock items that are out of stock?

Yes, we intend to restock items that are out of stock. However, it is important to note that in some cases, when we decide to no longer restock an item, it will no longer be available on the website. We are constantly evaluating and updating our product catalog to offer the best selection to our customers. Therefore, if you are interested in a specific item and it is out of stock, we recommend that you continue to check our website regularly or contact us for updates on availability. We are committed to meeting our customers' needs in the best way possible.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

You need to create a form using Contact form 7 plugin to be able to display it using this element.